Shipping & Delivery

1. WHERE DO YOU SHIP FROM? 
We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in GBP though.
 
2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 
Order processing time takes 1-5 business days before shipment. Deliveries usually take between 5 and 15 business days from the confirmed shipping date.
However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 28 days. Feel free to contact us using the Contact page to inquire about specific shipping times based on your delivery address.
 
3. MY ORDER HAS NOT ARRIVED YET. WHAT SHOULD I DO?
While some parcels can arrive early, some others may experience shipping delays. If your product hasn't been delivered within 28 days from the confirmed shipping date, we can help by placing a new order for you at no extra cost. Alternatively we can offer you a gift card to cover up the product & shipping cost which can be used to purchase any product from our store (excluding gift cards or digital products).

4. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS? 
We ship from different parts of China using different carriers so some items might arrive earlier than others. Also, oftentimes some parcels experience shipping delays while others don't. If you'd like to know the status of your other items, please email us with your name and order number. 

6. WHAT ABOUT POSSIBLE CUSTOM FEES? 
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may be subjected to certain custom fees when they arrive to your country (this happens very rarely).

7. OTHER QUESTIONS
For all other questions related to shipping & delivery do not hesitate to contact us using our CONTACT page and we will do our best to help you.